Return Policy

This Return Policy governs the manner in which Reliable Wire and Cable Incorporated ("RWC") accepts returns from customers (each, a "User") for purchases made over the phone, via fax, in person, on and/or on websites ("Site"). This return policy applies to the Site and all products and services offered by Reliable Wire and Cable Incorporated.

RMA Number

Return of any product must be authorized in advance by an RWC representative by calling 800-614-4701 or via email from your sales representative. You must reference your Return Material Authorization (RMA) number on all returned merchandise.

Refund Method

All returns will be refunded through a credit issued to your Reliable Wire account to be used against a future order or outstanding balance.

Restocking Fee

Items shipped from RWC stock have no restocking fee. Items delivered directly from a manufacturer or distributor will incur a 15% restock fee or actual fee charged by the manufacturer, whichever is greater.

Freight Charges

Purchaser is responsible for all freight costs associated with a return, including freight originally waived under the RWC free freight policy.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about our Return Policy please contact us at:
Reliable Wire and Cable Incorporated
9015 S. Kedzie Ave Unit B
Evergreen Park, IL 60805

This document was last updated on March 30, 2019